Privacy Policy

When you place an order, we collect your name, email address, shipping address, phone number, and payment information. Payment data is processed securely by Stripe — we never store raw card numbers on our servers.

When you browse our site, we automatically collect usage data including your IP address, browser type, pages visited, and time spent. This data helps us improve the site experience and is never sold.

If you sign up for our newsletter, we store your email address and any communication preferences you set.

To fulfill orders, process payments, and communicate shipping and delivery updates.

To send marketing emails if you opt in — you can unsubscribe at any time from any email we send.

To improve our products and services based on aggregate, anonymized usage patterns.

To comply with legal obligations and protect against fraudulent transactions.

We do not sell your personal data. Ever.

We share data only with trusted service providers who help us operate the business — shipping carriers (UPS, USPS, DHL), our payment processor (Stripe), and our email platform. These providers are contractually bound to protect your data.

We may disclose data if required by law or to protect the rights and safety of our customers.

We use essential cookies to keep your cart working and remember your session preferences. We also use analytics cookies (Google Analytics) to understand how visitors use our site.

You can disable cookies in your browser settings. Some site features may not work without essential cookies. See our Cookie Policy for full details.

We retain order data for 7 years to comply with tax and accounting regulations.

Marketing email preferences are retained until you unsubscribe or ask us to delete your data.

You can request deletion of your account and personal data at any time by emailing hello@luciaclothing.com.

You have the right to access, correct, or delete your personal data at any time.

California residents have additional rights under CCPA, including the right to know what data we collect and the right to opt out of any data sale (we do not sell data).

EU and UK residents have rights under GDPR including data portability and the right to restrict processing.

To exercise any of these rights, contact us at hello@luciaclothing.com.

We use industry-standard SSL encryption for all data transmitted on our site.

Access to customer data is restricted to employees who need it to fulfill orders or provide customer support.

We regularly review and update our security practices to protect against unauthorized access.

Our site may contain links to third-party websites (social media, partner brands). We are not responsible for the privacy practices of those sites and recommend reviewing their policies directly.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a prominent notice on our site.

Your continued use of our site after changes are posted constitutes acceptance of the updated policy.

Questions about our privacy practices? We're here to help.

Lucia Clothing LLC Los Angeles, CA 90001 hello@luciaclothing.com